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TelcoBuddy Blogs

Telecom digital CX

Reimagining the telecom digital CX with Artificial intelligence

According to recent studies, clearly designed digital customer journeys can help telecoms achieve 3.4X conversions -Mckinsey. While some CSPs have deployed AI-based automation solutions, most telecom self-service channels work in silos even today. They lack the ability to understand customer intents,...Read more

TelcoBuddy Digital engagement

AI-powered personalized digital engagement for Telecom customers

TelcoBuddy composite AI platform enables CSPs to combine multiple realms of AI and interpret huge amounts of customer data to create dynamic customer personas. By proactively engaging customers with micro-targeted recommendations, we help CSPs increase order values & boost revenues throughout...Read more

AI in Telecom

4 ways AI is transforming CX for telcos

With millions of subscribers and a growing number of telco products, today’s communication service providers (CSPs) are struggling to maintain high-levels of service standards and delightful customer experience while keeping a check on operational costs. How can telcos provide proactive, personalized, and seamless service experiences...Read more