Reimagining the telecom digital CX with Artificial intelligence
According to recent studies, clearly designed digital customer journeys can help telecoms achieve 3.4X conversions -Mckinsey. While some CSPs have deployed AI-based automation solutions, most telecom self-service channels work in silos even today. They lack the ability to understand customer intents,...Read more
AI-powered personalized digital engagement for Telecom customers
TelcoBuddy composite AI platform enables CSPs to combine multiple realms of AI and interpret huge amounts of customer data to create dynamic customer personas. By proactively engaging customers with micro-targeted recommendations, we help CSPs increase order values & boost revenues throughout...Read more
4 ways AI is transforming CX for telcos
With millions of subscribers and a growing number of telco products, today’s communication service providers (CSPs) are struggling to maintain high-levels of service standards and delightful customer experience while keeping a check on operational costs. How can telcos provide proactive, personalized, and seamless service experiences...Read more