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info@bankbuddy.ai
+971 50 1627569

DIFC Fintech Hive, Dubai, UAE

Whitefield, Bangalore,
India

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Shape Cognitive Banking CX

Cognitive Telecom CX

Artificial Intelligence based platform for superlative customer experience

TelcoBuddy is a cognitive Telecom CX platform to help you offer "personalized" "intelligent" & "frictionless" customer journeys across languages, channels & segments.

Artificial Intelligence to redefine your Customer Experience

With an impeccable combination of Composite AI, domain expertise, and pre-built customer journeys, we at TelcoBuddy help CSPs deliver frictionless and personalized digital CX while achieving lasting cost reductions and revenue uplift.

Kick Start your strategic journey towards AI-Powered Personalized customer experience

Digital Sales

Digital Sales

Boost prospect conversions & revenues with hyper-personalized campaigns, persona-based recommendations & social media management.

Digital Onboarding

Digital Onboarding

Extend digital reach & reduce customer acquisition costs with AI-powered onboarding & eKYC across languages, journeys & channels.

Digital Engagement

Digital Engagement

Enhance digital adoption with proactive Human + AI customer service across all channels at 60% lower cost to serve.

Digital CX

Digital CX

Increase customer retention upsell & cross-sell with hyper-personalized omni digital customer experiences.

Your Innovation Partner

Information, Transaction, Onboarding, Authentication, Cross-sell, Upsell, Churn prevention, Offers, Rewards, and more. TelcoBuddy has pre-built solutions across segments so that no matter what your customers need, we make sure you have the means to serve them.

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Digital self-service

Digital self-service

Reduce cost to serve with frictionless self-service across channels, from digital onboarding to automated customer service & support, along with end-to-end account services including transactions, bill payments, new product purchases, and more.

Digital Human

Digital Human

Increase adoption of self-service channels, ensure goal completion with guided process flows, and engage customers with a multi-sensory approach with AI-powered digital humans.

Digital Wallet

Digital Wallet

Boost new customer acquisition with an enterprise-grade, private label wallet with P2P payments, secure transactions for both new and existing customers.

Voicebot

Voicebot

Integrate voice-based interactions and deliver automated voice support across all channels including voice IVR, devices, and touchpoints.

Hyper personalization

Hyper personalization

Enhance digital CX with personalized micro-moments at every customer touchpoint. Increase conversions & boost cross-sell upsell with dynamic persona-based recommendations for new & existing customers.

Customer support

Customer support

Offer frictionless human + AI service with automated FAQs, query resolution, and seamless bot to agent handoff across channels. Analyze customer behavior and track key metrics with real-time analytics, reports & live stats.

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Why TelcoBuddy

TelcoBuddy is a domain-specific Artificial Intelligence platform for collective intelligence across silos of systems, products, departments, and processes.

Your Innovation partner

A magical combination of design thinking, user experience, artificial intelligence, deep learning & your business expertise to foster continuous co-innovation.

Customer Journeys
220+

Customer Journeys

Customer Attributes
122

Customer Attributes

Strong Ontology
15000

Strong Ontology

Customer Countries
15

Customer Countries

Languages Supported
15+

Languages Supported

Awards & Accolades

Fintech Startup Of The Year
Finx Global Fintech Of The Year
Hyper-Personalization Challenge
Top 50 AI Companies
Finablr IoT Challenge
Top 50 Global Fintechs
NBD Open Banking Sandbox Certified

Get in touch with us

See how TelcoBuddy helps you personalize customer engagement & increase cross sell, upsell & conversion

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