TelcoBuddy
Personalized CX
Leverage pre-built AI models to understand customers, anticipate needs and deliver hyper-personalized experience.
One of the key success factors for digitization in the telecom sector is to ensure seamless, personalized, and consistent digital CX across channels, languages, and customer journeys. It’s all about using data, customer behavior patterns & context to offer live streaming recommendations –of own and partner products, tailored made for individual customers.
TelcoBuddy helps you move from static content to dynamic customer journeys to boost new visitor conversions with AI by leveraging peer persona built from 35+ attributes like clickstream analysis, location, device, browser, digital footprint, etc.
For existing customers, we help you increase cross-sell & upsell revenues with persona-based recommendations, customized offers, and bundles with value-added services, built on 100s of dynamic customer attributes like service usage patterns- call durations, data consumption, streaming pattern, etc., along with transactional history, and current context.
By using machine learning, predictive analytics, and big data, the TelcoBuddy AI recommendation engine can “understand” the customer, “identify” their customer journey, and “predict” best action in that micro-moment, helping CSPs move from actionable insight to automated real-time insight based action.
Conversion
Digitally convert prospects with relevant recommendations, offers & bundles with customizable triggers for perfect Human + AI blend.
Cross sell & upsell
Boost revenue with micro-targeted cross-sell and upsell recommendations of own and ecosystem products, based on behavioral persona & context.
Digital engagement
Enhance digital engagement with AI-powered proactive service, relevant advice & offers.
Customer retention
Foster customer loyalty & prevent attrition with dynamic offers and relevant in the moment recommendations for at-risk customers.
Personalized Omni-Digital CX
Leverage the power of collective intelligence to enhance your customer experience with pre-built AI models & deliver flexible, secure & personalized customer journeys across channels and languages with a human in the loop.
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Recommendation
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TelcoBuddy Recommendation Engine
AI-powered hyper-personalized Telecom CX across channels & languages for higher conversions, increased upsell cross-sell revenues, churn prevention, and enhanced digital engagement with customized offers, and personalized interactions.
Behavioural CX
Identify patterns of behavior from structured & unstructured customer data and create a dynamic persona to hyper-personalize digital customer journeys to deliver mass personalization at scale.
360 degree customer view
Create an in-depth view of each customer based all available data, including service usage patterns- call time, data consumption, streaming pattern, etc., along with transactional history, digital footprint, and current context.
Anonymous user personalization
Aggregate new visitor data and identify behavior patterns by considering over 35 attributes including clickstream, location, device, and more, to deliver personalized recommendations & boost conversions in the zeroth session.
Proactive service
Predict customer behavior, identify at risk customers based on behavior patterns and offer proactive support to fulfill customer needs, increase loyalty and prevent churn.
Explainable AI
See AI model output & predictions, apply human intelligence to filter and refine the recommendations.
Context pairing
Elevate customer experience by pairing context with predictive personalization to drive intelligent interactions.
Hyper targeted campaign
Automated lead lifecycle management & customer persona based micro targeted campaigns- own and partner products, across lead type, segments, channels, stages and engagement level.
Analytics
Comprehensive analytics across customer journeys, life stage, campaigns, channels, and more, with real-time updates, detailed reports, and historical data to study customer behavior, monitor campaign performance & KPIs, all in one place.
Get in touch with us
See how TelcoBuddy helps you personalize customer engagement & increase cross sell, upsell & conversion
