AI-powered personalized digital engagement for Telecom customers
TelcoBuddy composite AI platform enables CSPs to combine multiple realms of AI and interpret huge amounts of customer data to create dynamic customer personas. By proactively engaging customers with micro-targeted recommendations, we help CSPs increase order values & boost revenues throughout...Read more
4 ways AI is transforming CX for telcos
With millions of subscribers and a growing number of telco products, today’s communication service providers (CSPs) are struggling to maintain high-levels of service standards and delightful customer experience while keeping a check on operational costs. How can telcos provide proactive, personalized, and seamless service experiences...Read more
Seamless Bot to agent hand-off
AI powered chatbots are transforming the customer service landscape for businesses across industries, enhancing customer experience and satisfaction through automation, big data and analytics. Incorporating digitization comes with few concerns of its own like– How to resolve complex issues which need a human intervention?...Read more