TelcoBuddy WhatsApp Bot
Deploy banking services on the world’s favourite messaging platform in 4 weeks
Expand your banking services on the world’s most loved messaging platform with ready to deploy transaction and FAQ’s without the need to download another App. Enable compliance with MFA, chat banking user ID, PIN encryption and our proprietary security solution designed specifically for chat banking.
Ensure resolution of all possible queries with built in human handoff and agent assist with skill based routing.
Serve your customers without the need to download another banking app or wallet. In channel beneficiary management, billers management and virtual accounts to offer truly seamless customer experience.
Bullet proof security with MFA, chat banking user ID, PIN encryption and our proprietary security solution designed specifically for chat banking including self-service onboarding, progressive profile based onboarding, explicit login and logout, inactivity based logout and more.
Transactions & Payments
Frictionless Banking Transactions and payments on WhatsApp.
Ensure Security via built in multi-factor user authentication in all transactions.
Enhanced customer service experience with context based query resolution.
Seamless human hand-off whenever the need arises along with agent-assist.
Frictionless, Embedded, Personalized, Secure Banking
Login and Log out
Account & wallet Payments
Go live in 4 weeks with WhatsApp Banking Chatbot
Leverage pre-built, multilingual NLP chatbot with frictionless & secure customer transactions to enhance your reach
WhatsApp based New Account opening. Secure document upload, auto verification and instant account activation.
Increased customer satisfaction through NLP based contextual query resolution.
Secure customer on-boarding along with customisable e-KYC/ progressive profiling for bank defined limits – transactions/amount.
Transactional account services including mini-statement, account balance, cheque book request, complaints , block card and more.
Transfers & Payments
Inbuilt Beneficiary management for secure own account & other account transfers, account to wallet, bill payments, pre-paid & credit card payments.
Manage Loans - statements, payments, transfers, complaints & query resolution.
MFA based Transactions
Inbuilt authentication - common chatbanking user id pin, OTP, encryption and operational controls for explicit login, logout, activation & deregistration.
Seamless human hand-off with transcript & priority routing for Human+AI service.
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See how TelcoBuddy helps you personalize customer engagement & increase cross sell, upsell & conversion