Telecom Artificial Intelligence for superlative CX

Artificial Intelligence to redefine your Customer Experience

With an impeccable combination of Composite AI, domain expertise, and pre-built customer journeys, we at TelcoBuddy help CSPs deliver frictionless and personalized digital CX while achieving lasting cost reductions and revenue uplift.

Kick Start your strategic journey towards AI-Powered Personalized customer experience

Digital Sales

Boost prospect conversions & revenues with hyper-personalized campaigns, persona-based recommendations & social media management.

Digital Onboarding

Extend digital reach & reduce customer acquisition costs with AI-powered onboarding & eKYC across languages, journeys & channels.

Digital Engagement

Enhance digital adoption with proactive Human + AI customer service across all channels at 60% lower cost to serve.

Digital CX

Increase customer retention upsell & cross-sell with hyper-personalized omni digital customer experiences.

Your Innovation Partner

Information, Transaction, Onboarding, Authentication, Cross-sell, Upsell, Churn prevention, Offers, Rewards, and more. TelcoBuddy has pre-built solutions across segments so that no matter what your customers need, we make sure you have the means to serve them.

Digital self-service

Reduce cost to serve with frictionless self-service across channels, from digital onboarding to automated customer service & support, along with end-to-end account services including transactions, bill payments, new product purchases, and more.

Digital Human

Increase adoption of self-service channels, ensure goal completion with guided process flows, and engage customers with a multi-sensory approach with AI-powered digital humans.

Digital Wallet

Boost new customer acquisition with an enterprise-grade, private label wallet with P2P payments, secure transactions for both new and existing customers.

Voicebot

Integrate voice-based interactions and deliver automated voice support across all channels including voice IVR, devices, and touchpoints.

Hyper personalization

Enhance digital CX with personalized micro-moments at every customer touchpoint. Increase conversions & boost cross-sell upsell with dynamic persona-based recommendations for new & existing customers.

Customer support

Offer frictionless human + AI service with automated FAQs, query resolution, and seamless bot to agent handoff across channels. Analyze customer behavior and track key metrics with real-time analytics, reports & live stats.

Why TelcoBuddy

TelcoBuddy is a domain-specific Artificial Intelligence platform for collective intelligence across silos of systems, products, departments, and processes.

Your Innovation partner

A magical combination of design thinking, user experience, artificial intelligence, deep learning & your business expertise to foster continuous co-innovation.

220+

Customer Journeys

122

Customer Attributes

15000

Strong Ontology

Customer Countries

15+

Languages Supported

Comprehensive AI

Customer journeys embedded with NLP, Computer vision, Speech, Recommender System.
Faster time to market

Deploy Artificial Intelligence solutions in weeks with Pre-built AI models, Domain NLP, Data pipeline, Language packs, Customer journeys, Channel integrations & Ecosystem integrators.
Future Proof

Extendable AI infrastructure to add new models, journeys, languages, intelligence et al
Domain Expertise

Customer account management, New customer acquisition, Transactions & payments, Customer support, Personalized cross-sell upsell, Ecosystem management, and more.